Customer Services Assistant

Salary £24,248

Location Scunthorpe, England

The vacancy

North Lindsey College is looking to appoint a friendly, professional and organised Customer Services Assistant to join our busy Student Services team. This role sits at the heart of the College and is often the first point of contact for students, applicants, visitors and colleagues. You will provide high-quality customer service, information, advice and guidance, while supporting a range of student-focused administrative activities.

This is an excellent opportunity for someone who enjoys working with people, takes pride in delivering an outstanding service, and wants to contribute to a supportive and inclusive further education environment serving the local community.

This is a Full time, permanent role at 35.5 hours.

Key responsibilities

Act as a first point of contact for enquiries, providing a professional customer service face to face, by telephone, email and digital platforms
Deliver accurate information, advice and guidance to prospective and current students, visitors and colleagues, including effective signposting to college services
Provide efficient administrative support, including issuing ID badges, updating student records, processing payments and handling reference requests
Maintain accurate and timely records, ensuring data is entered correctly and in line with data protection requirements
Support wider Student Services and College activities, including open events, enrolment periods and peak service times
Provide relief to the Financial Support Team as and when required

Essential criteria

Experience of working in a customer service or enquiry-based environment
Strong communication skills, both written and verbal, with the ability to engage positively with a diverse range of people
Good organisational skills with attention to detail and the ability to manage competing priorities
Competence in using IT systems, including Microsoft Office, and confidence in learning new systems
GCSEs (or equivalent) in English and Maths at grade 4/C or above

If you are passionate about delivering excellent customer service and want to make a positive difference to learners and the local community, we would be delighted to hear from you.

Why Join Us?

Competitive salary
30 Bookable annual leave days, bank holidays, and 2 weeks off at Christmas.
Professional development opportunities.
Access to same-day GP appointments, high street discounts, discounted hair and beauty treatments, electric car scheme.
On-site gym & florist (site dependent).
Access to our In-house Food Hall & Coffee Shops.

Additional Information

Safer Recruitment: As part of the recruitment process and in line with keeping children safe in education, we will conduct social media checks on shortlisted candidates. Additionally, before commencing employment, all employees undergo safer recruitment checks, including an enhanced DBS.
Right to Work: Applicants must be authorised to work in the UK. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Please note all applicants are scored anonymously via application process only, we do not accept CV’s. To apply enter your email address and click on “Apply Now”

Vacancy Timeline:

Closing Date – 23/04
Shortlisting – 24/04
Interviews – From 05/05

For any further details contact us at staff.recruitment@dncolleges.ac.uk

About us

North Lindsey College has been a key training provider in Scunthorpe for over 60 years, helping thousands of people throughout the years to go on to achieve their dreams.

We offer post-16 study programmes, apprenticeships, traineeships, part-time short courses and Higher Education programmes.

Across all of our provision we work closely with employers across every sector in this region and further afield, to help you gain the skills you need to progress into your chosen career.

The benefits

All employees at DN Colleges Group enjoy a generous annual leave allowance, as well as an additional 2 weeks closure over the Christmas period. We encourage all our teams to take regular breaks, no longer than 3 weeks, to enjoy a healthy work life balance.

DN Colleges Group are committed to Health and Wellbeing of all our employees. We have an increasing number of provisions exclusive to our employees, designed to help you stay at your best or to assist and provide support when you need it.

On site
nursery

Generous annual leave

2 weeks off at Christmas

Electric car scheme

Vivup – Employee Wellbeing and Benefits platform
Wellness initiatives, onsite during your working week. This could include health visitors, financial advisers, or physio specialists.
Onsite fitness classes, at lunchtime or after work in conjunction with our Sports colleagues.
Cycle to Work and Electric car scheme
Free Eye Care Vouchers
Discounted Hair and Beauty services
On site nursery
Online access to Remploy which is our 24/7 confidential mental health and counselling resource.
In house counselling/safeguarding specialists to assist in Wellbeing

Lets Teach Programme
Let’s Teach The LET’s teach programme supports new members of teaching staff in terms of college systems and key teaching and learning areas including new staff lesson visits and postcard peeps. Each new member of staff has an allocated Lead Practitioner who works closely with them throughout the programme.

Let’s Bloom
The LET’s Bloom Programme aims to connect our experienced and qualified teachers to share best practice and support continued risk-taking as we continue to add depth to our teaching craft. Teachers volunteer on this one year programme, working closely with the Learning Enhancement Team, capturing their experimentation in a journal.

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